Leo Lam

Email: leoprdesign@gmail.com

Phone: 778-990-3632

Location: Vancouver, BC

Website: www.leokhlam.com

Professional Summary

Results-driven IT professional with a proven track record in cloud technologies, data operations, and project management. Combines deep technical expertise in AWS, Python, and data processing with strong business acumen and customer engagement skills. Demonstrates a unique ability to bridge the gap between complex IT solutions and business needs, making me well-suited for both technical and sales-oriented roles in IT. Known for developing innovative, efficiency-boosting tools that have significantly improved operational performance and driving successful cloud migration projects. Possesses recent AWS certifications, showcasing up-to-date knowledge of cutting-edge cloud technologies. Adept at translating technical concepts into tangible business benefits, positioning me as an ideal candidate for roles requiring both technical depth and client-facing capabilities in the IT sector.

Work Experience

Data Operations Specialist

Lifewood Partners CA | January 2024 - Present | Greater Vancouver, British Columbia, Canada

  • Manage and optimize data operations for cloud-based machine learning systems.
  • Developed a Python tool to streamline data processing, improving efficiency by 80%:
    • Automated data transcription and transformation processes.
    • Implemented advanced search and filtering capabilities.
    • Integrated with existing IT infrastructure for seamless data management.
  • Collaborate with cross-functional teams to enhance data quality and system performance.
  • Contribute to the optimization of IT processes, increasing overall team productivity by 80%.
  • Implement and maintain cloud-based data storage solutions, ensuring data security and accessibility.

Mortgage Advisor

CIBC | Feb 2021 - Nov 2023 (2 years 10 months) | Greater Vancouver, British Columbia, Canada (Hybrid)

  • Leveraged CRM systems to manage client relationships and drive sales, increasing customer retention by 25%.
  • Utilized financial software to analyze and present complex data to clients, improving loan approval rates by 15%.
  • Consistently exceeded quarterly targets, achieving 120% of goal on average.
  • Developed a custom GPT for CIBC banking needs, enhancing customer service and operational efficiency.
  • Conducted virtual client meetings using video conferencing tools, expanding the client base by 20%.

Project Manager

MedMar Growth Ltd | Aug 2019 - Feb 2021 (1 year 7 months) | Richmond, British Columbia, Canada (On-site)

  • Led IT implementation projects, ensuring alignment with business objectives and on-time delivery.
  • Managed stakeholder relationships and negotiated with software vendors, reducing procurement costs by 18%.
  • Successfully delivered 5 major technology projects on time and within budget.
  • Implemented Agile methodologies in the IT department, increasing project completion rate by 40%.
  • Developed and maintained project documentation using cloud-based collaboration tools.

Digital Marketing Specialist

RichInfluence | Mar 2016 - Nov 2019 (3 years 9 months) | Vancouver, British Columbia, Canada

  • Increased digital engagement by 150% across social media and email marketing campaigns.
  • Implemented data-driven content strategies resulting in 200% growth in online conversions.
  • Conducted A/B testing on landing pages, increasing lead generation by 35%.

Sales Campaign Manager

HighOnLife | Mar 2016 - Nov 2019 (3 years 9 months) | Vancouver, British Columbia, Canada

  • Managed B2B sales campaigns for software and IT services, focusing on cloud migration solutions.
  • Exceeded sales targets by 130% through innovative, tech-driven campaign strategies.
  • Led a team of 8 sales representatives, improving overall performance by 45%.
  • Implemented a new CRM system, increasing sales team productivity by 25%.
  • Developed and delivered technical product demonstrations, resulting in a 40% increase in client conversions.

Education

Bachelor's degree in Economics

Kwantlen Polytechnic University | Jul 2013 - Sep 2017

Certifications

  • AWS Certified Solutions Architect – Associate | Amazon Web Services (AWS)
  • AWS Certified Cloud Practitioner | Amazon Web Services (AWS)

Skills

Technical Skills

  • Cloud Computing: AWS (EC2, S3, Lambda, CloudFormation)
  • Programming: Python, SQL
  • Data Operations: ETL processes, Data Warehousing
  • IT Infrastructure: Network Management, System Administration
  • Business Intelligence: Tableau, Power BI
  • CRM Systems: Salesforce, HubSpot
  • Cybersecurity: Basic principles and best practices

Cloud & IT Skills

  • Cloud Migration and Integration
  • DevOps practices
  • Agile Methodologies
  • IT Project Management
  • SaaS Implementation and Management

Soft Skills

  • Communication (Written and Verbal)
  • Leadership and Team Management
  • Problem-solving and Critical Thinking
  • Adaptability and Quick Learning
  • Customer Relationship Management
  • Stakeholder Management

Financial Skills

  • Financial Analysis
  • Risk Assessment

Languages

  • Cantonese (Native or bilingual proficiency)
  • Mandarin (Native or bilingual proficiency)
  • English (Native or bilingual proficiency)

Professional Development

  • AWS Certified Machine Learning - Specialty
  • AWS Certified Solutions Architect - Professional
  • HashiCorp Certified: Terraform Associate
  • CompTIA Security+
  • Certified Information Systems Security Professional (CISSP)